The grand old Potts clock on Newark Northgate station is
still wrong on both faces, but who looks at it anyway, when there is a modern
digital display right alongside - apart from me, that is?
Nothing stands still for long [except the Potts clock].
Below it, there is now a watering bowl for dogs. As it says on the board, they
are looking after all their customers, even the four-legged ones, though I
suppose that they might draw the line at - well, any number of other quadrupeds,
really.
Gone are the days that unaccompanied livestock in numbers
travelled by train, either alive or dead. From cattle trucks and “The Fish” to
the invisible “coo-ing” from the crates of pigeons stacked up on the platform
trolleys, it is all reminiscent of another age.
I hope dogs realise just how lucky they are to be singled
out for such special treatment these days. Earlier this summer, we were sitting
in a pub garden in Totnes, when I realised that the pram at the next table was
occupied by a dog and not a baby. On closer inspection, its design suggested
that that was the clear intention. That was a first, I thought.
One of the differences that our son has noticed living in
the States is that entrepreneurs don’t miss a trick when it comes to making a
quick buck. The proliferation of doggy shops shows the way things are going and
this one was certainly on the ball. Hurricane warnings are full of foreboding for
some but apparently provide opportunities for others.
Contrast all this with the lack of attention you can sometimes
receive with only two legs to stand on. The
typical English afternoon tea shop frequently seems to flip its “We are Open”
notice on the glass panel in the door to coincide with afternoon tea time. Just
in time to get across the threshold at a Peak District example recently, we
were then met with, “Sorry, the kitchen has just closed”, as though going
through one door and putting on the grill for a tea-cake is well beyond rational
thought. It’s so removed from established practice that it would take a
full-length hospitality course solely addressing the notion of “service” to put
things right. Its just not going to happen. Oh, and learn to smile, as well, actually,
when you are offering me that last dried-up piece of cake that’s fallen over - apart
from the bit that’s welded to the plate.
Maybe I’ll just take in a “fur baby” with me next time.
That’s obviously where the action is, if service is what you’re after.